At anadesks, we want you to be satisfied with your purchase. This Refund and Return Policy explains when you may return a product, how to request a return, return fees, refunds, exchanges, and how we handle damaged, missing, or defective products.

This policy applies to purchases made directly through anadesks.shop.

You may request a return within 30 calendar days of the delivery date.

If your order is delivered in more than one package, the 30-day return period begins on the date the last package in the order is delivered.

To be eligible for a return, the product must:

We may refuse or reduce a refund if a product is returned damaged, incomplete, materially used, or improperly packaged, except where the damage or defect was caused by anadesks or occurred before delivery.

If you decide that you no longer want the desk or the product does not meet your preferences, you may request a return within 30 calendar days of delivery.

For these voluntary returns:

The $55 return fee does not apply when the product is defective, damaged before delivery, or the wrong product was shipped, provided that the issue is verified by anadesks.

If your package or product arrives damaged, please contact us as soon as possible at:

Please include:

Please keep the product and all packaging until we provide further instructions.

After reviewing the claim, we may offer one or more of the following solutions, depending on the circumstances:

No return or restocking fee will apply to a verified product damaged before delivery.

Each standing desk may be shipped in more than one package. Packages may be shipped from different fulfillment centers and may arrive on different days.

If your order appears to be missing a package, please check the tracking information for all tracking numbers first. If a package is still missing or the tracking information indicates a delivery problem, contact us at info@anadesks.shop as soon as possible.

Please provide:

We will investigate the shipment with the shipping carrier and work with you to resolve the issue.

If your product has a manufacturing defect or develops a defect that prevents normal use, please contact us at info@anadesks.shop.

Please include:

Depending on the issue, we may provide replacement parts, troubleshooting assistance, repair, replacement, or a refund. Product defects are handled separately from voluntary returns, and the $55 return fee will not apply to a verified manufacturing defect.

The product must be installed, operated, and maintained according to the instructions supplied with the product. Damage caused by misuse, unauthorized modification, accidents, or improper installation may not qualify as a product defect.

To request a return, email info@anadesks.shop with the subject line:

Please include:

Do not send a product back before receiving return instructions from anadesks. Returns sent without prior approval may be delayed or refused.

If the return is approved, we will provide packaging and shipping instructions. Depending on the order and your location, we may provide a return shipping label or arrange a carrier pickup. We will confirm the applicable return instructions and fees before the return is shipped.

After the returned product is received, we will inspect it to confirm that it meets the return conditions.

If the product is complete, undamaged, and properly packaged, we will process the approved refund. If the product is returned damaged, incomplete, or materially different from its original condition, we may deduct reasonable costs from the refund to cover the damage, missing parts, or restoration, where permitted by applicable law.

Approved refunds are normally processed within 5–10 business days after the returned product is received and inspected.

Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account depends on your bank, credit card company, or payment provider.

If you have not received your refund after the applicable processing period:

Exchanges may be available depending on product availability and the reason for the exchange.

To request an exchange, contact info@anadesks.shop with your order number and the product you would like to exchange. Additional shipping charges or price differences may apply where permitted by applicable law.

For defective, damaged, or incorrectly shipped products, we will review the issue and provide an appropriate solution without applying the voluntary-return fee.

If you need to cancel or change an order, contact us at info@anadesks.shop within 1 hour of receiving your order confirmation.

We will try to accommodate your request, but cancellation may not be possible once the order has entered processing or has shipped. If the order has already shipped, the request may need to be handled as a return under this policy.

Our shipping policy currently applies to deliveries within the 48 contiguous United States.

We do not currently ship to:

For more information, please review our [Shipping Policy].

For questions about returns, refunds, damaged packages, missing packages, or product defects, contact:

anadesks
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States

Email: info@anadesks.shop
Phone: +1 (505) 207-8809

This policy does not limit any rights or remedies that cannot legally be excluded or limited under applicable law.